Pets & Renting: What Landlords and Tenants Need to Know

As part of the UK Government’s ongoing reforms to the private rental sector, the Renters Reform Bill introduces new rules around tenants keeping pets. These changes are designed to make pet ownership more accessible for renters — but they also bring new responsibilities and processes for landlords.

Here’s what you need to know:

 

Tenants Can Now Request Pets

Under the new rules, tenants will have a legal right to request permission to keep a pet in the property. As a landlord, you can no longer impose a blanket ban on pets — each request must be considered on a case-by-case basis.

 

Refusals Must Be Reasonable

You still have the right to say no, but refusals must be based on reasonable grounds. Acceptable reasons might include:

• The property is unsuitable for a pet (e.g. size, lack of outdoor space)

• The building’s lease prohibits pets

• A co-tenant or neighbour has a serious allergy

Importantly, you must respond to pet requests within 42 days, or within 7 days of receiving further information if requested.

 

Pet Damage Insurance

To protect your property, you’re allowed to require tenants to hold pet damage insurance. This ensures any damage caused by the animal can be covered — without breaching the deposit cap rules.

 

Ombudsman Oversight

If a tenant believes their request was unfairly denied, they can escalate the matter to the Private Rented Sector Ombudsman, who has the power to investigate and even award compensation.

 

Leasehold Properties Still Protected

If your property is leasehold and the freeholder or management company prohibits pets, this remains a valid reason to refuse. You're not required to breach your own legal agreements to accommodate a tenant's request.

 

Final Thoughts for Landlords

These new rules aim to create a fairer rental market — but they do mean landlords must be more flexible and responsive when it comes to pet ownership.

Now is a good time to:

• Review and update your tenancy agreements

• Plan how you’ll handle pet requests

• Consider adding a standard pet policy or insurance requirement

 

📞 Need Support?

If you're unsure how to navigate these changes, speak to our lettings team for tailored advice on updating your processes and staying compliant.

Contact us at 020 8487 9090